Reference

Privacy Policy for millbit Accounts

We collect only what keeps your account working and your payments clearing through bKash, Nagad or Rocket. You control what we hold, and you can request changes or deletion from your account dashboard.

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millbit Privacy Policy for millbit Accounts
DATA SAFEGUARDS

How We Protect Your Information

Account passwords are hashed before storage so even our own database admins cannot read them in plain text. Payment flows run over encrypted connections between your bKash, Nagad or Rocket app and our gateway. We keep game and transaction logs for the minimum period required to resolve disputes, then delete them on a rolling schedule.

Password Hashing

We apply a one-way hash to your password the moment you submit it during sign-up or reset. The database stores only the hash output, so a breach cannot expose the original password you typed.

Encrypted Transfers

Every deposit or withdrawal instruction travels through an SSL tunnel. Your bKash, Nagad or Rocket PIN stays inside your own wallet app and never reaches our servers; we receive only a transaction confirmation reference after you approve the payment.

Retention Limits

Game-session logs and payment records are kept long enough to handle any query or chargeback claim, then automatically purged. Marketing opt-in records and contact preferences stay until you close your account or ask us to delete them.

Request Your Data

Download a copy of everything we hold from the privacy tab in account settings, or email support to ask for it. You can also submit a deletion request there; we clear your profile within seven days unless an active dispute or regulatory hold requires us to retain the record temporarily.

PRIVACY QUESTIONS

How to Reach Us About Your Data

Ask about what we hold, request a copy, or tell us to delete your account from these channels. Live chat is fastest for same-day answers; email works when you need a written record.

Team online

Live Chat

Open the chat bubble in the bottom corner of any page. An agent will pull up your account record and explain what data sits on file or process a deletion request in the same conversation.

Email Support

Send your request to the support address shown in account settings. Include your registered mobile number so we can verify the account, then we reply within forty-eight hours with the details or confirmation of deletion.

Account Dashboard

Log in and visit the privacy section under settings to download a copy of your data or submit a deletion request directly. The system emails a confirmation link to complete the action and prevent accidental removal.

Common Questions About Your Privacy

We collect your mobile number, a password you create, and your payment choice during registration. Device type and IP address are logged to block duplicate accounts and prevent fraud, but we do not ask for identity documents unless a withdrawal exceeds a threshold that triggers manual review.

Yes. Log into your account, open settings, then choose the privacy section and click the download button. The system generates a file with your profile details, transaction history, game logs and marketing preferences, then emails it to your registered address within a few minutes.

Open account settings, find the notifications panel, and untick the box labeled marketing messages. Changes take effect immediately, so you will not receive promo emails or SMS after that point. Game-result confirmations and withdrawal alerts still arrive because they relate directly to account activity.

No. Payment credentials stay inside your own wallet app. We see only a transaction reference number and the amount you confirmed, which the payment gateway sends us after you approve the transfer. We never store your wallet PIN or share transaction logs with third parties outside regulatory or dispute processes.

Transaction records and game-session logs are retained long enough to handle disputes or chargebacks, then deleted on a rolling schedule. Marketing opt-in records remain until you close your account or request deletion. Once you submit a deletion request, we clear your profile within seven days unless an active claim requires temporary retention.

Yes. Visit the privacy section in account settings and click the delete account button, or email support with your registered mobile number. We remove your profile, transaction history and marketing preferences within seven days. If a dispute or regulatory hold is active, we notify you of the delay and complete deletion once the matter closes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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